How to unlock your phone free with Metro by T-Mobile

If your phone qualifies, Metro by T-Mobile may unlock it for you at no cost. Ask them first. This guide explains the usual rules and steps in plain English. Rules change, so check your carrier's current policy on the official page.

Who usually qualifies

• The phone is fully paid off (no remaining device balance or lease).
• The account is in good standing.
• The phone has not been reported lost or stolen.
• The phone has been active on the network for a minimum period. Check your carrier's current policy for the exact time.

• Metro by T-Mobile is a prepaid carrier. Prepaid carriers usually ask that the phone has been active on their network for a set time before they unlock it.

Steps

1. Find your IMEI: dial *#06# on the phone, or look in Settings under About phone.
2. Check the list above. If anything is not met yet (for example a remaining balance), sort that out first.
3. Open the Metro by T-Mobile official unlock page (link below), or call or chat with Metro by T-Mobile support and ask for a device unlock.
4. Give them the IMEI and your account details. Write down any request or ticket number.
5. Wait for Metro by T-Mobile to confirm. Then put in a SIM card from another carrier and restart the phone.
6. If the phone still asks for a code or says the SIM is not supported, contact the carrier with your ticket number.

When a paid unlock makes sense

Only if the free route does not work for you, for example:

• The carrier says the phone does not qualify yet.
• You bought the phone second hand and cannot reach the original account holder.
• You asked, but the carrier has not acted on your request.

Check if we can unlock your Metro by T-Mobile phone. The eligibility check is free and you see the price before you pay.

Metro by T-Mobile unlock policy summary | Is my phone already unlocked?