Refund policy

Unlocks

If the unlock fails, or is not delivered within the delivery time shown at checkout, you get a full refund to your original payment method. Refunds for failed unlocks are started automatically.

IMEI reports

If we cannot produce your report, you get a full refund. A report that was delivered correctly is not refundable, because the check was already run.

Mail-in repairs

The repair quote is shown before you pay. If we cannot fix your phone, we refund the repair fee. Shipping rules are explained on the mail-in repair page.

Tech calls

If we miss a booked call and cannot reschedule, you get a full refund.

What we cannot refund

• Orders for phones that turn out to be lost, stolen or blacklisted, where you confirmed that you own the phone.
• Orders where the IMEI or carrier you gave us was wrong.

How to ask

Use the contact form with your order number. Refunds usually appear on your statement within a few business days, depending on your bank.