Privacy policy

Every IMEI you submit is logged. This applies to free checks, paid reports and unlock orders. Here is exactly what that means.

What we store for each IMEI submitted

• The IMEI, encrypted at rest, plus a hashed copy used to find repeat checks.
• The TAC (the first digits that identify the model) and the model name.
• The carrier result.
• Which tool was used, and whether the check was paid or free.
• Your country, taken from the Cloudflare CF-IPCountry header, and region or city when available.
• The date and time.
• A session id.
• The linked order id, if there is one.

We never store your full IP address. We keep only a hashed version of it, used for abuse limits.

Why we store it

• Analytics, so we know which phones and carriers people ask about.
• Fraud prevention, including spotting lost or stolen devices and repeated abuse.
• Order support, so we can help you if something goes wrong.

We use it for nothing else.

How long we keep it

24 months by default. After that it is deleted automatically.

Who sees it

We never sell it and never share it for marketing. To run a check or an unlock we send the IMEI to the supplier that does the work. Payments are handled by Stripe and PayPal, and we never see your card details.

Other data

If you place an order or write to us we store your email, name and order details so we can serve you. Optional features such as the recent unlocks feed only use data from customers who opted in.

Delete my data

You can ask us to delete the data we hold about you. Fill in the form. We may keep minimal records where the law requires it, for example payment records.